Track Your Order
Every Jojolopa order ships with a tracking number. Here are all the ways to check where your parcel is.
Option 1 — Check in My Account (Recommended)
- Log in to My Account
- Go to Orders
- Click your order to see its current status and tracking number
Your order status meanings:
- Processing — payment confirmed, we’re packing it (1–3 business days)
- Completed / Shipped — handed to the carrier; tracking is active
- Refunded — refund processed back to your payment method
Option 2 — Use Your Tracking Number
- Open the shipping confirmation email we sent when your parcel was dispatched
- Copy the tracking number from the email
- Paste it into the carrier’s website (linked in that same email) for live location updates
Tip: international parcels can take up to 48 hours after dispatch before the first scan appears — if tracking looks empty, check again a day later.
Option 3 — Ask Us
Email [email protected] or WhatsApp +61 432 892 950 with your order number and we’ll chase it down for you. Please include:
- Your order number (from your confirmation email)
- The email address you ordered with
Haven’t Received Tracking Yet?
If it’s been more than 5 business days since payment and you have no tracking number, something needs a look — contact us and we’ll investigate straight away.