Privacy Policy

Last updated: 3 October 2026

Jojolopa (“we”, “us”, “our”) operates https://jojolopa.com and is owned and operated by Namaste Kaji Maharjan (sole trader), ABN 72 543 628 473, based in Mowbray, Tasmania, Australia. We take reasonable steps to protect personal information and handle it in accordance with applicable Australian privacy laws. Additional privacy laws may apply to customers in other jurisdictions depending on the circumstances.

1. Information We Collect

Order information: name, billing and shipping address, email address, phone number, and order details.
Account information: username and account-related information if you create an account.
Payment information: payment details are processed by our payment providers. We do not intentionally store full payment card numbers on our website servers.
Communication data: information you provide when contacting us by email, phone, WhatsApp, or contact forms.
Technical data: information such as IP address, browser type, device information, cookies and website usage data, where collected by our website and service providers.

2. How We Use Your Information

To process and fulfil orders and arrange delivery.
To provide customer service and respond to enquiries.
To send order confirmations, delivery updates and other service communications.
To send marketing communications where you have provided the required consent or where otherwise permitted by law. You can unsubscribe from marketing communications at any time.
To detect fraud, prevent abuse and help secure our website and services.
To meet applicable legal, tax, accounting and regulatory obligations.

3. Sharing Your Information

We may provide personal information to service providers where reasonably necessary to operate the business, including:

Payment providers — to process payments.
Shipping carriers and fulfilment providers — to dispatch and deliver orders.
Technology and website providers — to host, maintain and secure our website.
Email, communication and customer-support providers — to communicate with customers and provide support.
Analytics and security providers — where used to understand website usage, improve services or protect against abuse.

We may also disclose information where required or permitted by law. We do not sell personal information to third parties.

4. International Data Transfers

Some service providers we use may process information outside Australia. Where personal information is transferred internationally, we take reasonable steps to use appropriate service providers and safeguards consistent with applicable privacy obligations.

5. Cookies

We use cookies and similar technologies to support functions such as shopping carts, account sessions, preferences, security and website performance. Some third-party services may also use cookies or similar technologies where enabled. You can manage or disable cookies through your browser settings, although some shopping features may not work correctly without necessary cookies.

6. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide support, maintain business records, resolve disputes and meet legal, tax or accounting obligations. Different types of records may be retained for different periods.

Where you have an account, we may retain account information while the account remains active or as otherwise reasonably necessary. Marketing preferences and consent records may be retained as needed to demonstrate compliance and honour your preferences.

7. Your Privacy Rights

Depending on the law that applies to you, you may have rights to request access to or correction of personal information we hold about you, request deletion where legally available, withdraw marketing consent, or make a complaint about our handling of your information.

Australian privacy rights depend on whether the Privacy Act 1988 and other applicable privacy laws apply to the relevant circumstances. If you are located in another jurisdiction, additional rights may apply.

To make a privacy request or complaint, contact us using the details below. We will consider and respond to requests within the timeframe required by applicable law.

8. Security

We use HTTPS and reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or disclosure. No internet transmission or storage system can be guaranteed to be completely secure.

9. Children

Our store is not intended to be directed specifically at children. We do not knowingly collect personal information from children where doing so would be unlawful. If you believe a child has provided personal information to us, please contact us.

10. Changes to This Policy

We may update this policy from time to time to reflect changes to our business, website, services or applicable legal requirements. The current version is published on this page with the date above.

11. Contact Us

Jojolopa
Privacy enquiries: contact@jojolopa.com
Phone/WhatsApp: +61 432 892 950
Business location: Mowbray TAS 7248, Australia
This is our business contact location and is not a retail storefront or returns facility.