Contact Us
Need help with an order, a product question, or anything else? We’re here and we actually reply.
Contact Details
- Email: [email protected] — best for order questions, returns, and detailed enquiries (reply within 24 hours).
- Phone / WhatsApp: +61 432 892 950 — fastest for urgent questions during business hours (AEST).
- Business address: Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia
(This is our registered business address — it is not a retail storefront or a return shipping address. Contact us first for the correct returns address.) - Business hours: Monday–Friday, 9:00 AM – 5:00 PM AEST.
Quick Answers
Before writing in, these pages might solve it instantly:
- Where’s my parcel? → Track your order
- Returns & refunds → Refund & Returns Policy
- Delivery times & costs → Shipping & Delivery
- Common questions → FAQ
When Contacting Us, Please Include
- Your order number (starts with # and is in your confirmation email)
- The email you ordered with
- A short description of the issue (photos help for damaged items)
Send Us a Message
The fastest way to reach us is [email protected] — include your order number and we will get back to you within 24 hours. For urgent matters, WhatsApp +61 432 892 950.