Privacy Policy
Last updated: 25 August 2026
Jojolopa (“we”, “us”, “our”) operates https://jojolopa.com and is owned and operated by Namaste Kaji Maharjan (sole trader), ABN 72 543 628 473, located at Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia. We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Information We Collect
- Order information: name, billing/shipping address, email address, phone number, and order details.
- Account information: username and password if you create an account.
- Payment information: handled by our payment providers; we never store full credit card numbers on our servers.
- Communication data: messages you send us via email, phone, WhatsApp, or our contact forms.
- Technical data: IP address, browser type, device information, and browsing behaviour collected through cookies and analytics.
2. How We Use Your Information
- To process orders, arrange delivery, and provide customer support.
- To send order confirmations, shipping updates, and (with your consent) marketing emails.
- To detect and prevent fraud and to secure our website.
- To comply with legal, tax, and accounting obligations.
3. Sharing Your Information
We share personal information only with trusted third parties necessary to run our business:
- Payment processors – to securely take payments.
- Shipping carriers and fulfilment partners – to deliver your order.
- Email service providers – for transactional and marketing emails.
- Analytics and security services – to understand site usage and protect against abuse.
We never sell your personal information.
4. International Transfers
We ship worldwide and use global service providers. Your information may be transferred to and processed in countries other than Australia. Where we transfer data internationally, we take reasonable steps to ensure it is protected.
5. Cookies
We use cookies and similar technologies to keep your cart working, remember your preferences, measure traffic, and improve the shopping experience. You can disable cookies in your browser settings; some features (such as the cart and checkout) may not function correctly without them.
6. Data Retention
Order records are retained for as long as required by Australian tax and consumer law (typically at least 5 years). Account information is kept until you ask us to delete your account. Marketing consent records are kept until you unsubscribe.
7. Your Rights
You may request access to, correction of, or deletion of your personal information, withdraw marketing consent, or lodge a complaint about our handling of your data. Australian residents may also complain to the Office of the Australian Information Commissioner (OAIC). EU/UK residents have additional GDPR rights including data portability and objection to processing.
To exercise any right, contact us using the details below. We respond within 30 days.
8. Security
We use HTTPS encryption across the entire site, restrict staff access to personal data on a need-to-know basis, and maintain reasonable technical and organisational safeguards. No method of transmission is 100% secure, but we work hard to protect your information.
9. Children
Our store is not directed at children under 16 and we do not knowingly collect their personal information.
10. Changes to This Policy
We may update this policy from time to time. The current version is always published on this page with the date above.
11. Contact Us
Jojolopa
Attn: Privacy Officer
Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia
Email: contact@jojolopa.com
Phone/WhatsApp: +61 432 892 950