Shipping & Delivery
Last updated: 25 August 2026
We ship Jojolopa products all around the globe. Here’s exactly what to expect from checkout to doorstep.
1. Processing Time
- Orders are packed and dispatched within 1–3 business days of payment confirmation (excluding weekends and public holidays).
- Orders placed before 12:00 PM AEST on a business day are usually processed the same day.
- During peak periods (Black Friday, Christmas) processing may take up to 5 business days — we’ll always keep you informed.
2. Delivery Estimates
| Destination | Estimated Transit Time |
|---|---|
| Australia (metro) | 3–7 business days |
| Australia (regional/remote) | 5–12 business days |
| New Zealand & Asia-Pacific | 7–14 business days |
| North America & Europe | 10–20 business days |
| Rest of World | 14–25 business days |
Transit time starts after dispatch. Actual times depend on the carrier and customs processing in your country.
3. Shipping Costs
- Exact shipping cost is calculated at checkout based on your address, the item size/weight, and destination.
- Free or flat-rate shipping promotions may be offered on eligible items — these are shown at checkout.
4. Tracking Your Order
Every order ships with tracking. Once your parcel is scanned by the carrier you’ll receive an email with your tracking number. You can also view order status any time in My Account → Orders, or use our Track Order page.
5. Customs, Duties & Taxes
For deliveries outside Australia, import duties, GST/VAT, and customs fees may apply. These are set by your country’s customs authority and are the buyer’s responsibility — they are not included in our prices or shipping charges. We mark parcels accurately and cannot undervalue orders or mark them as gifts.
6. Multiple Items
If your order contains several items shipping from different warehouses, they may arrive in separate parcels on different dates — at no extra cost to you.
7. Undeliverable & Returned Parcels
Please double-check your address at checkout. If a parcel is returned to us because of an incorrect address, refusal to pay import duties, or repeated failed delivery attempts:
- We can reship once you cover the additional postage, or
- Refund the item value minus actual shipping costs incurred.
8. Damaged in Transit?
If your parcel arrives damaged, take photos before opening if possible and contact us within 7 days — we’ll replace or refund under our Refund & Returns Policy.
9. Contact
Shipping question? Email [email protected] or call/WhatsApp +61 432 892 950 — we usually reply within 24 hours.