Refund & Returns Policy
Last updated: 25 August 2026
We want you to be happy with your Jojolopa purchase. This policy explains when and how you can return an item, and what refund or replacement you can expect. It applies in addition to your rights under Australian Consumer Law (ACL) if you shop with us as an Australian consumer.
1. 30-Day Change-of-Mind Returns
- You may return most items within 30 days of delivery for a refund or exchange.
- Items must be unused, in original condition, and in original packaging with all accessories, cables, manuals, and free gifts included.
- Change-of-mind return shipping is paid by the customer. We recommend tracked postage.
- Refunds are issued to the original payment method within 5–10 business days of us receiving and inspecting the returned item.
2. Faulty, Damaged, or Incorrect Items
If an item arrives damaged, is faulty, or is not what you ordered:
- Contact us within 7 days of delivery at [email protected] with your order number, a description, and photos/video of the issue.
- We will cover return shipping for faulty or incorrect items.
- You may choose a replacement, repair, or full refund — including standard shipping costs.
Australian Consumer Law notice: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
3. Non-Returnable Items
For hygiene and safety reasons we cannot accept returns of:
- In-ear headphones and earbuds once opened (unless faulty).
- Items physically damaged by misuse, drops, liquid, or unauthorised modification.
- Digital licences / software activation codes once redeemed.
- Items marked “Final Sale” or “Clearance – no returns” on the product page.
4. How to Start a Return
- Email [email protected] (or WhatsApp +61 432 892 950) with your order number and reason.
- We reply with return instructions and the correct return address — please do not send items back without contacting us first.
- Pack the item securely; include all original contents.
- Once received and inspected (usually 2–3 business days), we process your refund or replacement.
5. Refund Amounts & Timing
- Faulty/incorrect items: full refund of product price + original shipping.
- Change of mind: refund of product price; original shipping is non-refundable unless required by law.
- Partial refunds may apply if an item is returned used, incomplete, or damaged beyond what was disclosed.
- Bank processing typically adds 5–10 business days after our approval.
6. Order Cancellations
You may cancel an order free of charge any time before it ships. Once shipped, please use the returns process instead. If an order cannot be fulfilled, we notify you and refund in full immediately.
7. International Returns
International customers may also use this policy. Mark return parcels as “Returned Goods” on customs paperwork to avoid import charges; return shipping costs for change-of-mind are the customer’s responsibility from any country.
8. Contact
Jojolopa Returns
Email: [email protected]
Phone/WhatsApp: +61 432 892 950
Postal address: Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia