Return Policy
Returns, Refunds & Replacements
At Jojolopa, we want you to receive the product you ordered in satisfactory condition and as described on our website.
Products that are received faulty, defective, damaged, incorrect, or not as described may be eligible for a return, refund, replacement, repair, or other appropriate remedy in accordance with the Australian Consumer Law (ACL).
We are committed to ensuring that our products meet the applicable consumer guarantees and the standards of quality and reliability expected by our customers.
Nothing in this policy excludes, restricts, or modifies any rights or remedies available to you under the Australian Consumer Law.
Change of Mind Returns
We do not accept returns or provide refunds for change of mind, unless otherwise stated on the individual product page or required by law.
We encourage you to carefully review the product description, specifications, images, dimensions, compatibility information, and other product details before placing your order to ensure the product meets your needs and expectations.
Faulty, Damaged or Incorrect Products
If you receive a product that is faulty, defective, damaged, incorrect, or not as described, please contact us as soon as reasonably possible.
We may request photographs, videos, or other information to help us assess the issue and determine the appropriate remedy.
Depending on the circumstances and your rights under the ACL, the appropriate remedy may include a repair, replacement, refund, or other remedy.
Products Damaged During Delivery
If your order arrives damaged, please contact us promptly and provide photographs of the product and packaging where possible.
We will assess the issue and work with you to determine the appropriate resolution in accordance with the Australian Consumer Law.
Refunds and Return Costs
Where a refund is approved, the refund will generally be made to the original payment method used for the purchase.
For products that are faulty, defective, damaged, incorrect, or not as described, any refund, replacement, repair, or other remedy will be handled in accordance with the Australian Consumer Law.
Where a return is required because of an issue covered by the Australian Consumer Law, Jojolopa will arrange or reimburse reasonable return shipping costs where required by law.
For change-of-mind requests, no refund or return will be provided, unless otherwise stated on the individual product page or required by law.
Refund Processing
Once a refund has been approved, Jojolopa will process the refund within 5–10 business days.
After the refund has been processed, the time for the funds to appear in your account may vary depending on your payment provider or financial institution.
Product-Specific Return Conditions
Some products may have specific return, warranty, handling, hygiene, or other conditions.
Where applicable, these conditions will be stated on the individual product page. Please refer to the product page before purchasing for any product-specific return information.
How to Request a Return, Refund or Replacement
To request a return, refund, replacement, or other remedy:
- Contact Jojolopa through our designated contact method.
- Provide your order number and details of the product.
- Explain the issue and provide photographs, videos, or other supporting information where requested.
Once we receive your request, our customer support team will review the information and, where a return is required, provide you with instructions on how to prepare and return the product.
Please allow 5–10 business days for the return, refund, or replacement process to be completed after the required information or returned product has been received.
Please do not return an item unless we have provided return instructions.
Australian Consumer Law
Our Return Policy operates in accordance with the Australian Consumer Law (ACL).
Nothing in this policy is intended to exclude, restrict, or modify your statutory rights and consumer guarantees under Australian law. Where a consumer guarantee applies, you may be entitled to a remedy regardless of any change-of-mind policy stated above.