Refund & Return Policy

Last Updated: 02/02/2025

At Jojolopa, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help!

30-Day Refund & Returns Guarantee

You have 30 calendar days from the date you receive your item to request a return or refund.

Eligibility for a Return

To be eligible for a return:

• The item must be unused and in the same condition you received it.
• It must also be in the original packaging (where applicable).
• Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

• Perishable goods (e.g., food, flowers)
• Personal care items (e.g., cosmetics, hygiene products) if opened
• Gift cards
• Sale or clearance items (unless faulty)

Faulty or Damaged Items

If the item you received is faulty, damaged, or not as described, please contact us immediately with photos and details. We will arrange a replacement, repair, or full refund as required by Australian Consumer Law.

Refunds

Once we receive and inspect your returned item, we’ll notify you of the status. If approved:

• A refund will be processed to your original payment method within 30 business days.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or faulty item).

Return Shipping

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable shipping service for your return.

How to Start a Return

1. Email us at [support@jojolopa.com] with your order number and reason for return.
2. We’ll provide instructions and a return address.
3. Once received and inspected, we’ll process your refund or exchange.

Need Help?

Contact our support team at [support@jojolopa.com] or via our website’s contact form.