Compliance & Electrical Safety
Our Commitment to Product Safety
At Jojolopa, the safety of our customers is important to us. We aim to supply products that are suitable for their intended use and comply with applicable Australian requirements where those requirements apply.
Electrical Products
Electrical products sold through Jojolopa may be subject to Australian electrical safety requirements, including requirements under the Electrical Equipment Safety System (EESS) and other applicable Australian regulatory requirements.
Where applicable, products are sourced from suppliers and manufacturers who are responsible for providing products that meet the relevant Australian safety and compliance requirements.
We take reasonable steps to review product information and compliance documentation provided by our suppliers where required.
Product-Specific Requirements
Compliance requirements can vary depending on the type of product, its intended use, electrical characteristics and applicable Australian regulations.
Where specific compliance information, warnings, certifications or safety instructions apply to a product, relevant information may be provided on the individual product page, product packaging or accompanying documentation.
Customers should always read and follow the manufacturer’s safety instructions and warnings before using a product.
Product Safety
If you believe that a product purchased from Jojolopa may be unsafe, defective or subject to a safety issue, please stop using the product where appropriate and contact us as soon as possible.
We will investigate the matter and, where applicable, take appropriate action in accordance with the relevant Australian requirements and our Return Policy and Product Recalls procedures.
For information about Australian product safety requirements and recalls, customers can also visit the official Australian Government product safety website:
https://www.productsafety.gov.au/
Contact Us
If you have questions about product compliance or electrical safety, please contact:
Jojolopa
Email: contact@jojolopa.com
Website: https://jojolopa.com
Last updated: 12 February 2025