Terms & Conditions
Last updated: 12 February 2025
These Terms & Conditions apply to your use of jojolopa.com and to the ordering, purchase, fulfilment and delivery of products from Jojolopa.
Please read these Terms & Conditions carefully before placing an order. By using our website or placing an order, you agree to these Terms & Conditions.
1. About Jojolopa
Jojolopa operates an online retail business supplying products to customers within Australia.
In these Terms & Conditions, “Jojolopa”, “we”, “our” or “us” means Jojolopa, and “you” or “your” means the customer using our website or purchasing products from us.
2. Website Use
You may use our website only for lawful purposes and in accordance with these Terms & Conditions.
You must not use our website in a way that:
- Breaches any applicable law or regulation
- Interferes with the operation or security of our website
- Attempts to gain unauthorised access to our systems
- Introduces viruses, malicious code or other harmful material
- Uses automated systems to copy, extract or collect website content without our permission
We are not responsible for the content, availability or privacy practices of third-party websites linked from our website.
3. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions and other information displayed on our website are accurate.
However, product images may vary slightly from the actual product due to lighting, photography, screen settings or manufacturer changes.
Product dimensions and specifications may be approximate where stated.
Where specific processing, shipping, delivery, warranty or other conditions apply to a product, these may be stated on the individual product page and will apply to that product.
4. Prices
Prices displayed on our website are in Australian dollars (AUD) unless otherwise stated.
Prices may change from time to time. However, once an order has been accepted, we will generally not change the agreed product price except where permitted by law or where an obvious pricing or listing error has occurred.
Any applicable shipping or delivery charges will be displayed separately during the ordering process.
5. Pricing or Listing Errors
We make reasonable efforts to ensure that product prices and information displayed on our website are accurate.
If we discover an obvious error in the price, description or other important information of a product before your order is fulfilled, we may contact you to discuss the error or cancel the affected order.
If an order is cancelled before dispatch due to an obvious error, any payment received for the cancelled order will be refunded to the original payment method, subject to applicable law.
6. Placing an Order
You may place an order by following the ordering process on our website.
When you place an order, you are submitting a request to purchase the selected products.
An order confirmation does not necessarily mean that we have accepted the order. We may need to verify payment, product availability or other order information before the order is accepted and dispatched.
We may decline or cancel an order before dispatch where reasonably necessary, including where:
- The product is unavailable
- There is an obvious pricing or listing error
- The order contains incorrect or incomplete information
- We reasonably suspect fraudulent or unauthorised activity
- We are unable to fulfil the order due to circumstances beyond our reasonable control
If we cancel an order that has already been paid for and the product has not been dispatched, we will refund the payment received for the cancelled product.
7. Payment
Payment must be completed through the payment methods made available at checkout.
Payment may be processed when your order is placed or confirmed.
We may take reasonable steps to verify transactions and prevent fraudulent or unauthorised payments.
If additional information is reasonably required to verify an order, we may contact you before processing or dispatching the order.
8. Delivery
We deliver products to addresses within Australia, subject to any product-specific delivery restrictions.
Our shipping arrangements and estimated delivery timeframes are set out in our Shipping Policy.
Some products may have different processing or delivery timeframes. Please refer to the individual product page before placing your order.
Delivery dates and timeframes are estimates only and cannot be guaranteed.
Shipping delays may occur due to circumstances outside our reasonable control, including carrier delays, weather, public holidays, peak periods, transport disruptions and other unforeseen circumstances.
9. Delivery Addresses
You are responsible for providing a complete and accurate delivery address.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional delivery, redelivery or other charges may apply where permitted by law.
Some products may have limited delivery availability within Australia. Any applicable restrictions will be stated on the individual product page or during checkout where possible.
10. Tracking
Where tracking is available, tracking information will generally be provided after the order has been dispatched.
Once tracking information has been provided, customers can use the nominated carrier’s tracking system to monitor delivery progress.
Tracking information and estimated delivery dates provided by carriers are estimates and may change during transit.
11. Returns, Refunds and Replacements
Our Return Policy applies to returns, refunds and replacements.
Products that are faulty, defective, damaged, incorrect or not as described may be eligible for a repair, replacement, refund or other remedy in accordance with the Australian Consumer Law (ACL).
We do not accept change-of-mind returns unless otherwise stated on the individual product page or required by law.
Nothing in these Terms & Conditions or our Return Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.
12. Faulty or Damaged Products
If a product is faulty, defective or damaged, please contact us and provide details of the issue.
We may request photographs, videos or other information reasonably required to assess the issue.
Where required, we will provide instructions for returning the product.
Any remedy will be determined in accordance with the circumstances and your rights under the Australian Consumer Law.
13. Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Cancellation requests received before dispatch may be considered where reasonably possible.
Once an order has been dispatched, cancellation may no longer be possible and the matter may need to be handled under our Return Policy and applicable Australian Consumer Law rights.
14. Intellectual Property
Unless otherwise stated, the content on the Jojolopa website, including text, product descriptions, graphics, logos, photographs, website design and other material, is owned by or licensed to Jojolopa or the relevant rights holder.
You must not reproduce, modify, copy, distribute, publish or commercially use our website content without our written permission, except where permitted by law.
15. Customer Reviews and Content
If you submit a product review, photograph, comment or other content to our website, you must ensure that the content is lawful, accurate and does not infringe the rights of another person.
We may remove content that is unlawful, misleading, offensive, defamatory, fraudulent or otherwise inappropriate.
16. Privacy
Personal information collected through your use of our website or when placing an order will be handled in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and disclose personal information.
17. Events Beyond Our Reasonable Control
We will not be responsible for delays or failure to perform an obligation where the circumstances are caused by events beyond our reasonable control, including natural disasters, severe weather, transport disruptions, carrier delays, strikes, government actions, technical failures or other unforeseen circumstances.
Where reasonably possible, we will take steps to minimise the impact of such circumstances.
Nothing in this section limits or excludes any rights you may have under the Australian Consumer Law.
18. Liability
To the extent permitted by law, Jojolopa will not be liable for indirect or consequential loss arising from the use of our website or products.
However, nothing in these Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, services or legal requirements.
Updated Terms & Conditions will be published on this page and will apply prospectively from the date they are published.
Changes will not affect an order or agreement already entered into before the updated Terms & Conditions take effect, except where permitted or required by law.
20. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision will be read down or removed to the extent necessary, and the remaining provisions will continue to apply.
21. Governing Law
These Terms & Conditions are governed by the laws of Australia.
22. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Jojolopa
Email: contact@jojolopa.com
Website: https://jojolopa.com
Last updated: 12 February 2025