Privacy Policy
Last updated: 12 February 2025
Jojolopa respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, hold and disclose personal information when you visit or use jojolopa.com, place an order, contact us, or otherwise interact with our business.
1. Openness and Transparency
Jojolopa handles personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) where applicable.
By using our website or providing personal information to us, you acknowledge that your information may be collected, used and disclosed as described in this Privacy Policy.
2. Personal Information
Personal information is information or an opinion about an individual who is reasonably identifiable from that information.
Depending on how you interact with us, we may collect information such as:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase details
- Payment and transaction information
- Information you provide when contacting customer support
- Information relating to returns, refunds or replacements
- Website usage information, including IP address, browser type and device information
- Information collected through cookies and similar technologies
We only seek to collect information that is reasonably necessary for our business functions and activities.
3. How We Collect Personal Information
We may collect personal information when you:
- Visit or use our website
- Create or use an account
- Place an order
- Make an enquiry through email or other contact methods
- Request a return, refund or replacement
- Subscribe to marketing communications
- Interact with our website through cookies or similar technologies
Where reasonable and practical, we collect personal information directly from you.
You should provide accurate and up-to-date information when placing an order or communicating with us so that we can provide our services correctly.
4. How We Use Personal Information
We may use your personal information for purposes including:
- Processing and fulfilling your orders
- Arranging delivery of products
- Processing payments and transactions
- Providing customer support
- Responding to enquiries and requests
- Processing returns, refunds and replacements
- Maintaining and managing customer accounts
- Improving our website, products and services
- Understanding website usage and customer experience
- Preventing fraud, misuse or unauthorised activity
- Sending marketing communications where permitted and where you have provided consent where required
- Meeting legal and regulatory obligations
- Any other purpose you have authorised or that is permitted or required by law
5. Disclosure of Personal Information
We may disclose personal information where reasonably necessary to provide our products and services.
Depending on the circumstances, this may include disclosure to:
- Payment processors and payment service providers
- Shipping companies, freight providers and delivery services
- Technology, website hosting and IT service providers
- Customer support and business service providers
- Analytics and website service providers
- Professional advisers where necessary
- Government agencies or other entities where required or authorised by law
We do not sell your personal information to third parties.
Where we use third-party service providers, we take reasonable steps to ensure that personal information is handled appropriately.
6. Overseas Disclosure
Some third-party service providers used by Jojolopa may operate or store information outside Australia.
Where personal information is disclosed overseas, we will take reasonable steps required by applicable privacy laws to protect your personal information.
7. Marketing and Unsubscribe
Where permitted by law, we may send you marketing communications about our products, services, promotions or other offers.
You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us at contact@jojolopa.com.
Unsubscribing from marketing communications will not prevent us from sending important service-related communications, such as order confirmations, delivery updates, or information relating to your purchases.
8. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Keep the website functioning correctly
- Remember preferences
- Improve website performance
- Understand how visitors use our website
- Analyse website traffic
- Improve customer experience
- Support relevant advertising and marketing activities where applicable
You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.
9. Security of Personal Information
Jojolopa takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
You are also responsible for taking reasonable steps to protect your account information, passwords and other credentials.
10. Access and Correction
You may request access to personal information that Jojolopa holds about you and may request that inaccurate, incomplete or outdated information be corrected.
We will deal with access and correction requests in accordance with applicable privacy laws.
To make a request, please contact us at contact@jojolopa.com.
11. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, meet legal or accounting requirements, resolve disputes, or otherwise as permitted or required by law.
When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate.
12. Privacy Complaints
If you believe that Jojolopa has mishandled your personal information or breached applicable privacy requirements, please contact us at contact@jojolopa.com so that we can investigate and respond to your concern.
We will review privacy complaints and respond within a reasonable timeframe.
If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC).
13. Contact Us
If you have questions about this Privacy Policy, wish to request access or correction of your personal information, or wish to make a privacy complaint, please contact us:
Jojolopa
Email: contact@jojolopa.com
Website: https://jojolopa.com
14. Changes to This Privacy Policy
Jojolopa may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or applicable legal requirements.
Any updated version will be published on this page with the updated date.
Last updated: 12 February 2025