JOJOLOPA

FAQ

Frequently Asked Questions (FAQs)

Business Information

Jojolopa
Sole Trader: Namaste Kaji Maharjan
ABN: 72 543 628 473
Address: Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia
Phone: 0432 892 950
Email: contact@jojolopa.com

1. Where do you ship?

We currently ship to addresses within Australia.

Some products may have limited Australian delivery availability due to product restrictions, carrier limitations or other shipping requirements. Please refer to the individual product page for any applicable delivery restrictions.

2. How long does delivery take?

Most orders are processed and dispatched within 1–3 business days.

For most products, standard delivery takes approximately 7–15 business days after dispatch.

Delivery timeframes may vary depending on the product and destination. Please refer to the individual product page for the applicable processing and delivery timeframe, as some products may have different shipping arrangements.

For standard delivery, approximate timeframes are:

  • Victoria: approximately 7–10 working days
  • NSW, SA, ACT and QLD: approximately 9–12 working days
  • WA, NT and TAS: approximately 9–12 working days

Delivery timeframes exclude weekends and public holidays and are estimates only. We cannot guarantee an exact delivery date.

3. How much does shipping cost?

Shipping costs are displayed on the individual product page and during checkout where applicable.

Shipping charges may vary depending on the product, delivery location and shipping method. Some products may be eligible for free shipping.

4. Where are your products shipped from?

Depending on the product, availability and fulfilment arrangements, orders may be shipped from local or international fulfilment locations.

The applicable shipping and delivery information will be provided on the individual product page where relevant.

5. What is your return policy?

We do not accept returns or provide refunds for change of mind, unless otherwise stated on the individual product page or required by law.

Products that are faulty, defective, damaged, incorrect or not as described may be eligible for a repair, replacement, refund or other appropriate remedy in accordance with the Australian Consumer Law (ACL).

Please refer to our Return Policy for complete information about returns, refunds, replacements and the return process.

6. Can I cancel my order?

If you wish to cancel an order, please contact us as soon as possible.

Cancellation requests received before dispatch may be considered where reasonably possible.

Once an order has been dispatched, cancellation may no longer be possible and the matter may need to be handled under our Return Policy and applicable Australian Consumer Law rights.

7. What payment methods do you accept?

We accept secure online payments using the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • JCB
  • UnionPay
  • Debit cards

All payments are processed securely through our payment providers.

8. Is it safe to shop on Jojolopa?

We take reasonable steps to protect customer information and use appropriate security measures to help protect information transmitted through our website.

Payment information is processed through our payment providers. We do not intentionally store sensitive payment details such as complete card numbers where these are handled directly by our payment providers.

9. What if my product arrives damaged or faulty?

If your product arrives damaged, faulty, defective, incorrect or not as described, please contact us as soon as reasonably possible.

We may ask you to provide photographs, videos or other information to help us assess the issue.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a repair, replacement, refund or other remedy.

Please refer to our Return Policy for further information.

10. How can I contact customer support?

You can contact Jojolopa using the following details:

Email: contact@jojolopa.com
Phone: 0432 892 950
Address: Unit 2/15-17 Conway St, Mowbray TAS 7248, Australia

11. Do you comply with the Australian Consumer Law?

Yes. Jojolopa operates in accordance with applicable Australian laws, including the Australian Consumer Law (ACL).

Nothing in our policies or Terms & Conditions is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

12. Do all products have the same shipping timeframe?

No. Shipping, processing and delivery timeframes may vary by product.

Some products may require additional preparation or may have specific shipping restrictions. Handcrafted products  require 5–7 business days for processing before dispatch, followed by 15 or more business days for delivery.

Always check the individual product page for the most accurate shipping information before placing your order.

13. Is tracking provided?

Where tracking is available, tracking information will generally be provided after your order has been dispatched.

You can use the tracking information provided to monitor your delivery through the relevant shipping carrier.

14. What happens if a product is recalled?

If a product sold by Jojolopa is subject to a safety recall or safety notice, we will take appropriate action, which may include removing the product from sale and contacting affected customers where appropriate.

Customers can also check the official Australian Government product safety recall information at:

https://www.productsafety.gov.au/recalls

If you believe a product purchased from Jojolopa may be unsafe, please contact us at contact@jojolopa.com.

15. Where can I find your policies?

Our policies are available through the website footer and include:

  • Shipping Policy
  • Return Policy
  • Privacy Policy
  • Terms & Conditions
  • Compliance & Electrical Safety

Please refer to the relevant policy for detailed information before placing an order.